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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 October 2013, talked with people who use the service and talked with staff.

Our judgement

There was an effective complaints system available.

Reasons for our judgement

People were made aware of the complaints system. The code of practice for the management of complaints was on display in the waiting area. It identified the dentist as being responsible for dealing with complaints and outlined timescales within which complaints would be responded to. The document provided contact details for the Dental Complaints Service and the General Dental Council.

The practice had not received any complaints.