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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 October 2013, talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were informally supported to deliver care and treatment.

Reasons for our judgement

Staff received appropriate professional development. Staff told us about the training they completed in order to maintain Continuing Professional Development (CPD) requirements for registration with the general Dental Council. They told us they had recently submitted evidence of CPD. The training they attended included dealing with medical emergencies and working with people with dementia, infection control and understanding infection control guidance.

We looked at the training records for one of the nurse/receptionists. They showed that they had completed training in the law and ethics relating to complaints handling, ionising radiation (x-rays) and emergency medical procedures.

The dentist was a member of the local Gloucestershire independent dentists group and attended meetings for updates. The hygienist attended meetings provided by the British Dental Hygiene Association and told us they communicated with another hygienist who worked in the practice on one day each month.

Staff described the dentist as supportive and as someone” who listens” but said that practice meetings were infrequent. They could not recall the date of the last meeting and no meeting was planned to take place in the future. The provider may wish to note that regular staff meetings would provide an opportunity for staff to discuss issues together and set actions for improvement if necessary. This was something the provider told us they would do when they registered with the Care Quality Commission.

At the time of registration, the provider told us they would introduce staff appraisals at regular intervals and that the dates for these would be set in advance. These had not started yet.