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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 October 2013, talked with people who use the service and talked with staff.

Our judgement

People who used the service were given appropriate information and support regarding their care or treatment.

Reasons for our judgement

People told us that the dentist and hygienist explained the treatment they were giving, fully. We saw a range of informative leaflets in the waiting area relating to dental treatments and oral health. The practice opening hours were displayed at the front door and costs for treatment were displayed in the reception area.

The practice was situated close to the main shopping area in Tetbury. There was a small step into the premises and a further step to the waiting area and treatment rooms. The receptionist/nurse told us that two people who used a wheelchair were seen in the practice, the dentist would assist them in manoeuvring the steps. There was a grab rail fitted to the wall alongside the inner step. We were told that if people were unable to manage the steps they would be referred to an alternative dentist.

Staff told us about their recent training in working with people with dementia. There was a notice displayed in the window outlining that, as part of the Tetbury campaign to support people with dementia, the practice was considered to be ‘dementia friendly’.

There were separately designated washrooms for men and women.

People were invited to book their next appointment before leaving the practice. In addition they were sent reminder slips in advance of their appointments.