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Inspection report

Date of Inspection: 14 August 2014
Date of Publication: 4 September 2014
Inspection Report published 04 September 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 August 2014 and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment.

Reasons for our judgement

At the practice there was one dentist, three dental nurses who also worked as receptionists and two hygienists. Staff received appropriate professional development. Staff told us about the training they completed in order to meet the continuing professional development (CPD) requirements for registration with the General Dental Council. They told us they had recently submitted evidence of CPD. The training they attended included dealing with medical emergencies, customer care, cross infection training and understanding infection control guidance.

We saw evidence in the practice diary the training had been completed. The dental nurse told us "we keep our training records at home but we bring them in if the dentist needs to see them". The dentist and the dental nurse were members of the local Gloucestershire independent dentists group. The dental nurse told us "we’re really lucky to have the meetings so close so we attend lots of training events to make sure we keep up to date with the latest guidance". We saw they had also completed training in the law and ethics relating to complaints handling and ionising radiation (x-rays).

The dental nurse told us the hygienist at the practice attended meetings provided by the British Dental Hygiene Association and they had a system in place for peer support with another hygienist who worked in the practice on one day each month.

The dental told us "I am full-time so I work alongside the dentist every day. It's a small practice so we have lots of discussions about all aspects of our service". They told us up to three dental nurses and the hygienist held three meetings each week. They told us ". We discuss issues about the patients, training we have completed and any changes we want to make to the practice". We saw there was a record in the practice diary for the next staff meeting and a system for recording the content of the meetings.

The dental nurse told us the dentist had an "open door" policy. They said "he (the dentist) is always available to talk to and if we have any concerns then he will sort them out."