You are here

All reports

Inspection report

Date of Inspection: 14 August 2014
Date of Publication: 4 September 2014
Inspection Report published 04 September 2014 PDF | 64.35 KB

Overview

Inspection carried out on 14 August 2014

During a routine inspection

At the time of our inspection there were no patients in the practice. We spoke with the dental nurse as the dentist was away from the practice on annual leave.

The nurse, who also worked as a receptionist, told us they enjoyed working in the service describing it as “a really nice place to work we have all been here for years”. They told us they had "lots of training". We saw this included training in dealing with medical emergencies, customer care and infection control training. At our last inspection in November 2013 we found there were no staff meetings or staff appraisals. At this inspection, in August 2014, we found there had been improvements in the frequency of staff meetings and staff had a system in place for peer support.

At our last inspection we found there was a system for the management of complaints but there was no other means of monitoring the quality of service provided by the practice. At this inspection we found the practice had developed patient questionnaires to gain their views. The dentist had a system in place to monitor and analyse any complaints, incidents and accidents.