30 January 2013
During a routine inspection
Staff had appropriate training opportunities and were supported to carry out their duties.
The clinic assessed the quality of the service by monitoring the number of referrals from friends and family. They also carried out an annual patient survey; the previous year's results were positive. Complaints were investigated and actions taken, if appropriate. The manager had carried out practice wide assessment of the service in 2010. Changes had been implemented and a re-audit was due in 2013.