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Inspection report

Date of Inspection: 30 January 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF

Overview

Inspection carried out on 30 January 2013

During a routine inspection

We spoke with four people who had received treatment at the clinic. People said they were very happy with the care they received. Comments included "�I am very happy�will keep coming back� and "the staff are brilliant".

Staff had appropriate training opportunities and were supported to carry out their duties.

The clinic assessed the quality of the service by monitoring the number of referrals from friends and family. They also carried out an annual patient survey; the previous year's results were positive. Complaints were investigated and actions taken, if appropriate. The manager had carried out practice wide assessment of the service in 2010. Changes had been implemented and a re-audit was due in 2013.