6 January 2014
During a routine inspection
The people we spoke with confirmed their consent was obtained before staff provided any care and support.
People made positive comments about the support they received. One person said, 'The carers are very good and help me to get dressed. I am very satisfied.' Another person said, 'I am happy with everything they are wonderful.'
We found that systems were in place to support people to have their medication when they needed it.
We found that procedures were in place to ensure only suitable care workers were recruited.
There was a complaints procedure in place to enable people to share their concerns.