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Archived: The Providence Projects - Percy

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Inspection report

Date of Inspection: 6, 7 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF | 87.42 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 August 2013 and 7 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People’s health, safety and welfare were protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

People’s health, safety and welfare were protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

People told us that they signed consent forms to have information about them released to other people, organisations or agencies. This meant that staff were able to liaise with the benefits agencies, registered social landlords, estate agents, supported housing providers and healthcare professionals. We saw documentary evidence of references and information that staff from the Providence Projects had shared with other providers about people.

People told us that staff had helped them to get housing benefit and in some cases maintain a tenancy on a property in area they had come from and would return to.

We spoke with two representatives from statutory agencies who had arranged for people to attend the Providence Projects and were funding their treatment programmes. They both told us their experiences of working with the service were positive. They told us they were provided with comprehensive reports about their “clients” prior to reviews of their progress and before they completed their treatment. They said the information assisted them with post treatment support for people when they left their treatment programmes. This showed how the Providence Projects worked with other providers.