• Dentist
  • Dentist

Newfield Green Dental Practice

2 Newfield Green Road, Newfield Green, Sheffield, South Yorkshire, S2 2BR (0114) 239 8198

Provided and run by:
J.M.Summerfield and Associates

All Inspections

05/10/2023

During an inspection looking at part of the service

We undertook a follow up focused inspection of Newfield Green Dental Practice on 5 October 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental advisor.

We had previously undertaken a follow up focused inspection of Newfield Green Dental Practice on 20 June 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Newfield Green Dental Practice on our website www.cqc.org.uk.

As part of this inspection we asked:

  • Is it well-led?

Our findings were:

Are services well-led?

The provider had made improvements in relation to the regulatory breach we found at our inspection on 20 June 2023.

Background

Newfield Green Dental Practice is in Sheffield and provides NHS dental care and treatment for adults and children.

Access into the practice is via 2 steps at the entrance. Car parking is available near the practice on local side roads.

The dental team includes 1 dentist and 3 dental nurses, 1 of whom is covering practice manager duties. The practice has 3 treatment rooms.

During the inspection we spoke with the dentist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 8am to 6pm and Saturday from 8am to 1pm.

There were areas where the provider could make improvements. They should:

  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.
  • Improve the practice’s arrangements for ensuring good governance and leadership are sustained in the longer term.
  • Take action to implement recommendations in the practice's fire safety risk assessment and ensure ongoing fire safety management is effective.
  • Develop systems to ensure an effective process is established for the on-going assessment, supervision and appraisal of all staff.

20/06/2023

During an inspection looking at part of the service

We undertook a follow up focused inspection of Newfield Green Dental Practice on 20 June 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental advisor.

We had previously undertaken a comprehensive inspection of Newfield Green Dental Practice on 14 November 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Newfield Green Dental Practice on our website www.cqc.org.uk.

When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

  • Is it well-led?

Our findings were:

Are services well-led?

The provider had made insufficient improvements to put right the shortfalls and had not responded fully to the regulatory breach we found at our inspection on 14 November 2022.

Background

Newfield Green Dental Practice is in Sheffield and provides NHS dental care and treatment for adults and children.

Access into the practice is via 2 steps at the entrance. Car parking is available near the practice on local side roads.

The dental team includes 1 dentist and 3 dental nurses, 1 of whom is covering practice manager duties. The practice has 3 treatment rooms.

During the inspection we spoke with the dentist, 1 dental nurse and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 8am – 6pm and Saturday 8am – 1pm.

We identified regulations the provider was not meeting. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care

Full details of the regulation the provider was not meeting are at the end of this report.

14/11/2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 14 November 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following 3 questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • The practice infection prevention and control procedures did not fully reflect published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available; procedures to monitor the emergency medical kit could be improved.
  • Improvements to fridge temperature monitoring could be made.
  • Risk management systems in relation to sharps, safety alerts and incident reporting could be improved.
  • Systems to ensure staff training and appraisals were being undertaken, were not effective.
  • The level of detail recorded in dental care records could be enhanced.
  • Referrals to external healthcare providers were not being monitored and tracked.
  • Leadership, oversight and management could be improved.
  • Quality assurance audit systems were not effective.
  • Systems to ensure equipment and facilities were being maintained could be improved.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

Newfield Green Dental Practice is in Sheffield and provides NHS dental care and treatment for adults and children.

Access into the practice is via 2 steps at the entrance. Car parking is available near the practice on local side roads.

The dental team includes a dentist and 3 dental nurses. The practice has 3 treatment rooms.

During the inspection we spoke with the dentist and 2 dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 8am – 6pm and Saturday 8am – 1pm.

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care

Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Implement an effective system for monitoring and recording the fridge temperature to ensure that medicines and dental care products are being stored in line with the manufacturer’s guidance.
  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.

11 March 2014

During an inspection looking at part of the service

When we inspected the service in May 2013 we found the three surgeries at the practice were in need of refurbishment. We also found that whilst the practice was awaiting refurbishment there were areas in each of the surgeries that needed to be cleaned. The provider was asked to send us a report saying what action they were going to take to achieve compliance. At this inspection we found that the service had completed an action plan and achieved compliance.

We found that practice had completed a range of refurbishments across the practice. For example the installation of new work surfaces and new flooring had been completed in all the three surgeries.

Staff understood the importance of infection prevention and control, including decontamination, and commented how much easier it was to maintain a clean and hygienic environment for patients. One staff member commented: 'it is a lot better; it is much easier to keep everything clean". During the inspection we observed dental nurses cleaning and preparing the surgeries between patient appointments. We found that patients were cared for in a clean and hygienic environment.

At this inspection, the practice adviser also informed us that the practice had employed an additional dentist. This had enabled the practice to provide additional appointments to patients and reduce the waiting time for patients. On the day of the inspection we observed that people were not waiting very long before they were seen.

14 May 2013

During a routine inspection

We spoke privately with five patients who were attending the practice for check ups or treatment. Patients told us that the dentist explained all the procedures and treatments to them and respected their decisions about their treatment and care.

We found that patients were very satisfied with the care, support and treatment they had received. Their comments included: 'It's a work of art; I didn't even know the dentist had pulled my tooth out.' 'It's the best treatment I have had at a dentist and I have been to a few.' 'Very pleased with the treatment.' 'I didn't feel any pain when my tooth was taken out.'

We found that patients had not received care and treatment in a clean environment. The practice was in the process of refurbishment. We found areas and equipment within the practice that required cleaning. The service was non compliant with this outcome area.

The service had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed. Staff were provided with relevant training to maintain and update their skills and knowledge.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. Patients who used the service were asked for their views about their care and treatment.