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Archived: Caremark (Redbridge)

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF | 76.36 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with staff. We received feedback from people using comment cards.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Care workers received appropriate professional development. We reviewed five staff files to verify this. We found care workers had training relevant to their roles. We saw training certificates including moving and handling, first aid at work, palliative care, dementia care and safeguarding vulnerable adults.

Care workers were able, from time to time, to obtain further relevant qualifications. Care workers told us they were supported by the management to pursue further qualifications such as a Qualification Credit Framework (QCF) level 3 in health and social care. The provider confirmed care workers would be enrolled on the QCF where appropriate to improve their professional knowledge and skills.

We found care workers received regular supervisions from their supervisors at least every three months. However we found care workers had not had an appraisal. We raised this with the provider who informed us they were aware of this discrepancy through an audit undertaken by the local authority. We were told they would start doing appraisals once a new manager was in post. We saw evidence a new manager was being recruited. The provider might like to note regular appraisals enable care workers to deliver care safely and to an appropriate standard.