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Archived: Caremark (Redbridge)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 76.03 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 January 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. We looked at staff rotas from the last six months and saw that shifts were covered. Where the usual carer had not attended due to holiday or sickness this was documented on the rota. Where people did not require the service this was recorded so that it did not show a call was missed.

Staff advised us they always informed the office if they thought they would be more than five minutes late and where they could they would contact people who received care. Some care packages required two care staff to be present. Staff we spoke to told us they did not enter people's home until both members of staff were present as they may need to use particular equipment. But if on such a shift one member of staff was late the office and person receiving care were contacted. The people we spoke to told us their carers were always on time and never late.

To ensure staff were suitable and qualified the registered manager required staff to have minimum of level 2 National Vocational Qualification in Health and Social Care. The registered manager stated people can be trained to give care but people who were 'caring' in nature were recruited also. Newly recruited care workers were supported by more experienced care workers to enable them to meet people's needs. One person we spoke to told us how they were informed a carer was going on holiday and that they saw the new carer come and watch the experienced carer learn how to provide the care to standard needed.