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Archived: Caremark (Redbridge)

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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 76.03 KB


Inspection carried out on 16 January 2014

During a routine inspection

People were asked for their consent at all stages of their treatment including medication and it was documented. The registered manager advised that people could and did refuse and cancel care and support but that in such circumstances staff tried to find out why the refusal had happened and where possible they worked with people to find an alternative option. One member of staff said "I ask X what she would like to eat and whether she would like a bath."

People regularly had their needs assessed, monitored and reviewed for changes in their circumstances which promoted their welfare. We saw evidence that the manager carried out regular reviews and that they responded to changes in people's circumstances for example where someone had been observed to be more mobile a review was carried out with a view to reducing the care package.

Staff recruitment procedures were in place and safe recruitment practices including relevant checks were carried out to ensure staff were of a suitable character to work with people. We looked at staff rotas and saw that sufficient numbers of staff were available to meet people’s needs.

Records were mainly accurate, we did note that care package start times needed to be up to date as care worker rotas had been updated, but care plans had not. We found records were easily located and were stored securely.

One person said "The carer writes everything she did down so I can read what she did."