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Westminster Homecare Limited (West London) Good

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Inspection report

Date of Inspection: 1 November 2013
Date of Publication: 26 November 2013
Inspection Report published 26 November 2013 PDF | 73.6 KB

Overview

Inspection carried out on 1 November 2013

During a routine inspection

We spoke with ten people using the service or their representatives, nine care workers and the agency�s registered manager and Operations Manager. We also spoke with the deputy manager who had recently been appointed to manage the branch and was applying to the Care Quality Commission to become the registered manager.

People told us they were generally happy with the care and support they received. Their comments included �they are very good, they always help with the things I need� and �the carer is excellent, I couldn�t ask for better.�

We looked at the care plans for 6 people using the service. We saw that the care plans detailed people�s needs and the care and support their care workers should provide. The plans were updated regularly and people were involved in reviewing the care they received.

The provider had policies and procedures for safeguarding people using the service. Care workers understood the procedures and were trained to identify possible abuse. The agency cooperated with other agencies to address any safeguarding concerns.

We looked at the personnel files for 6 care workers and saw that the provider had carried out appropriate checks before care workers started to work with people using the service.

There were procedures in place to monitor the quality of the services provided. People told us they were asked about their care and support and they felt they were listened to. People also told us they knew how to make a complaint and they were confident they would be listened to.