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Housing & Care 21 - Bridlington Branch Good

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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 PDF | 94.15 KB

Overview

Inspection carried out on 7 January 2014

During a routine inspection

We saw that care and treatment provided by Housing 21 was planned and delivered in a way that was intended to ensure peoples' safety and welfare. The service was 'caring' and 'responsive to peoples' needs'. People told us they thought the standard of care was 'excellent'. They said, "Oh I am looked after very well, the girls are very helpful", "The staff are good girls...they visit to help me with just one task but they never refuse to do anything else I might ask of them" and "The staff spoil me. No matter what I ask it is never too much trouble for them. I have never known such a lovely bunch of lasses".

We found that peoples' health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in cooperation with others and documentation was seen in peoples' care files to evidence this. The service was effective.

There were effective systems in place to reduce the risk and spread of infection. Staff were trained and guided in good infection control systems and techniques, so people were effectively protected from the risk of harm from infection. The service was safe.

We found that people were encouraged to maintain their independence where medication handling was concerned, but that the support, in whatever form, was available to them and was provided where they required it. This meant that the service was responsive to peoples' needs and therefore people received their medication safely when they needed it and so their optimum health was maintained.

We found that appropriate security and 'fitness' checks were undertaken before staff began work and there were effective recruitment and selection processes in place to ensure staff were the right staff to support vulnerable people.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people received and improvements in the service were made where necessary. The service was well led.