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Housing & Care 21 - Bridlington Branch Good

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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF | 83.67 KB

Overview

Inspection carried out on 3 December 2012

During a routine inspection

We found that people that used the service were satisfied with the help, care and social support they received after giving their formal consent.

One person said, “Yes I have signed my support plan and I agreed to the care that staff give me. Staff help me with personal care and everything. They ensure my dignity.” Another said, “Staff provide me with some wonderful social support. I am happy with everything.” Case file documentation confirmed that people had their needs met in the way they wanted.

We saw that the agency had a system for handling situations of a safeguarding nature and that staff were trained in dealing with and passing on information to the appropriate authorities. We saw that there was a complaint system and procedure that was also well managed. We found that staff had been safely recruited, were supervised and received good opportunities to be trained to carry out their roles.

We found that the agency was providing a well managed service, which meant that people understood the care and support available to them. People were able to amend their support where necessary and had their needs met at all times.