The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Headquarters

Care Plus Group, Port Offices, Cleethorpe Road, Grimsby, North East Lincolshire, DN31 3LL (01472) 629118

Provided and run by:
Care Plus Group (North East Lincolnshire) Limited

All Inspections

14 October 2013

During a routine inspection

We saw that on a number of occasions the provider had held best interest meetings for people who used the service. Best interest meetings were held when a person lacked the capacity to make an informed decision themselves.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. A community nurse we spoke with said, 'For each patient we see we complete an initial assessment which is a full nursing assessment.'

A rehabilitation assistant we spoke with told us, 'We have an infection control link that works in the team so we can ask them any questions and get advice' and 'We follow check sheets when doing the cleaning of equipment to make sure infection control is managed.'

We saw evidence that staff had attended specific training pertinent to their role to ensure they had the skills and knowledge to perform to an expected standard.

During our inspection we noted that complaints and compliments information leaflets were available at every site we visited. A head of service told us, 'We send 80 questionnaires out each month to gauge the level of service we provide.' We saw evidence that feedback had been received and used to improve services.

6 September 2012

During a routine inspection

People that used the service told us they were 'Very surprised and delighted' and that they 'Couldn't speak highly enough' of the service.

People that used the service told us staff were 'Helpful' and 'Efficient' and provided them with useful information and involved them in reaching decisions and choices about their support. Relatives told us clear information was provided to help them know what to expect from the service. One relative told us they had 'Nothing but praise' for the staff and that they 'Got the ball rolling' and provided additional support within one hour.

Relatives told us they were 'Very grateful' for the support they received and that staff helped members of their families to regain their confidence and be as independent as possible.

Relatives told us that staff were 'Helpful and quick to respond." Relatives told us they 'Could not find fault with the service and had 'Nothing but praise' for the staff.

People told us that support was promptly arranged and that this was followed up 'Quickly and efficiently.'

People told us that staff were discrete and courteous and respected their individual wishes and preferences.

Relatives told us that staff were polite and friendly and that they felt 'Reassured and safe' using the service.

Relatives that we spoke to praised the professionalism shown by staff.

Relatives told that staff were 'On the ball' and that they were supported well by the service. We saw that one person had responded to a recent survey question stating 'They do a great job.'