The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Tonic Cosmetic Surgery Centre

34 Regent Street, Nottingham, Nottinghamshire, NG1 5BT 0845 219 0018

Provided and run by:
Tonic Cosmetic Surgery Centre Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

11 December 2013

During a routine inspection

People who used the service were given information to help inform their decisions. The clinic manager and surgeon told us that when people chose treatments they were presented with detailed information. This included information on treatments and the risks and benefits of the procedures. We spoke with two people who used the service who confirmed this.

Privacy and dignity was maintained for people who used the service. A chaperone policy and procedure was in place. People who used the service told us their dignity and privacy was protected at all times.

The provider had basic emergency procedures in place. Staff told us they understood how to care for people in an emergency.

People who used the service told us they were satisfied with the consultation they had received.

The clinic manager had received an appraisal in 2013. The provider had systems in place to ensure permanent staff had up-to-date appraisals and training.

15, 16 May 2012

During a routine inspection

All patients' files were kept at the head office. The visit took place over three days so appropriate arrangements could be made to view records, policies and procedures and clarify security arrangements.

Patients we spoke with told us they had received written information regarding the procedures available when making an initial enquiry. They said they also received the appropriate information from the first consultation with the surgeon. This helped them to make the right choices regarding treatment. All patients said that they were offered a period of time in which to reflect or cancel the treatment if they wished to do so.

Patients told us they had completed the relevant documentation as required for example, medical history, patient agreement and the terms and conditions.

Patients spoke highly of the care and support they had received. They were complimentary towards the staff and they felt their needs were being met.