4 February 2014
During a routine inspection
We found patients were respected and involved in their care. A patient told us, "Everything is clearly explained, I have time to think about any alternatives before anything goes ahead".
We found that treatment was delivered in line with patients' care plans and adjusted to meet individual needs. A patient told us, "I cannot fault this dentist's care, they are really very good and I am very satisfied with what has been done". Another patient said, "We get a very good service here".
The practice had a safeguarding policy for the protection of children and vulnerable adults. Staff were aware of their responsibilities and procedures to follow in respect of safeguarding and whistle blowing.
The practice was following appropriate guidance in relation to infection control. The dental nurse who was the lead in Infection Control told us, 'We are very vigilant with infection control and follow the guidelines exactly'. A patient told us, "The place is always clean and welcoming, and the surgery is spotless".
The service had an effective system of audits in place, an incident reporting system and a complaint policy with clear procedures. Patients' views were sought to identify how the service could improve. One patient told us, "Their questionnaires are very comprehensive, they take a long time to fill but it is good to know they listen to what we have to say".