26 February 2013
During a routine inspection
People told us that they had been offered an appointment soon after the referral to the service and at a time that was convenient for them.
We saw that the clinic was situated in community health centre. It was in good decorative order and at the furnishings were clean. There were toilets on the ground floor and they accessible to people in wheelchairs. There were two treatment stations and these were separated by a curtain.
One person attending the clinic said that they had got more from their appointment that they had expected. We saw that the therapist spent time gathering a comprehensive clinical history in order to make a decision about ongoing treatment. The service user was in agreement with the plan.
We saw that staff showed respect for people and were committed to seeing people on time.
Staff were observed to talk to people in a friendly; polite; professional and informed manner, and we saw that one worker planned to email the results to a service user who was likely to be out of the country, to ensure that the most appropriate treatment could start.
There were arrangements in place to ensure that quality and safety outcomes were reviewed and informed treatment. Staff felt valued and had been able to develop professionally.