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Archived: Bury Council Domiciliary Care Service

Textile Hall, Manchester Road, Bury, Lancashire, BL9 0DG

Provided and run by:
Bury Metropolitan Borough Council

Important: This service was previously registered at a different address - see old profile

All Inspections

29 January 2014

During a routine inspection

People told us they were happy with the support they received from Bury Council Domiciliary Care Service. One person told us, "I've been out of hospital for nearly three weeks and it's (the service) helping a lot. I'd never heard of the service before but everything was explained to me beforehand and I'm very happy with everything that has happened so far". Another person told us, "I found the service very helpful. The carers were very good, first class in fact".

We found evidence that there was an effective recruitment process in place and found policies to back the process up. These included a recruitment procedure, equal opportunities policy and disciplinary and grievance policy.

The provider had an effective system in place to identify, assess and manage risks to the health and safety of people using the service and others.

The service had an effective complaints system in place. We found evidence that complaints received into the service were acknowledged and investigated.

6, 10 December 2012

During a routine inspection

Prior to our inspection we contacted the local commissioning and safeguarding teams. They confirmed with us that they had no concerns about the service.

We found that people using the service were supported in promoting their independence and community involvement.

We spoke with five workers from different teams and agencies about the referral process and outcomes for people. They gave us positive feedback about the Reablement Team. They confirmed that the Reablement Team had responded quickly to the referrals they had made and there was good communication between them.

We were told that when people come to the end of their support they were asked to complete a 'What do you think?' form. Comments included, 'What a wonderful service, didn't know there was so much available. The ladies who have visited me have been so helpful and kind,' 'you have all impressed me with your professionalism, courtesy, patience, professionalism and good humour,' 'the service from the ladies was brilliant,' and 'what a great service you provide, don't stop!'