The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Northampton Regional Office

25 Quarry Park Close, Northampton, Northamptonshire, NN3 6QB 0845 521 2280

Provided and run by:
Pure Healthcare Staffing Limited

All Inspections

19 September 2013

During a routine inspection

When we inspected there were three people who received domiciliary support from a 'live-in' carer provided by this agency. With their prior agreement we met and spoke with one person in their own home to find out about their experience of using the service. We were also able to speak with two close relatives and the person's 'live-in' carer.

The other two people using the agency lived elsewhere in the country. It was impractical to make arrangements to visit their homes and unfortunately speaking with them directly on the telephone was not possible because of their condition. We did, however, arrange to speak with each person's representative as well as with their 'live-in' carer.

The comments people made about the quality of service were included, 'We are happy with the carers.The office staff are helpful and friendly. They are always quick to answer any queries if I need to contact them about my relative's care.' Another person said, 'We are satisfied with the service.'

Other comments were, 'Some carers seem better informed than others when they first arrive, but on the whole they do a good job.' One person said, 'The service has got better organised. We realise that a 'live-in' carer has to have a holiday but sometimes we had felt it was all a bit 'last minute' when it came to letting us know who would be standing in for the regular carer.'

We found that people received a responsive, reliable and safe service from their 'live-in' carers

17 January 2013

During a routine inspection

When we inspected there were nine people who benefited from having support from 'live in' care workers provided by this agency. We used a number of different methods to help us understand the experiences of those people using the service, because they had complex needs which meant they were not able to tell us about their experiences. We spoke with four people whose close relatives used the agency and relied on their 'live in' care worker to support them with their personal care needs. They all confirmed that their relatives received a good standard of care. One relative we spoke with said that the staff, "'always keep me informed. We feel that we can rely on the service." Another relative said, "They are able to provide continuity of care. We find them very responsive and we are happy with all that they do."