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Freestones Residential Care Home Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 12 May 2014
Date of Publication: 17 June 2014
Inspection Report published 17 June 2014 PDF

Overview

Inspection carried out on 12 May 2014

During a routine inspection

The inspection was carried out by one inspector. We gathered evidence to help us to answer out five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, the staff supporting them and from looking at records.

Is the service caring?

The people we spoke with were positive about the way they were cared for and supported. A relative told us: "The girls are fantastic; they are very caring". People were cared for by kind and attentive staff. We observed people asking staff to do things for them. Staff responded to the requests promptly and efficiently. The home was supported by a team of health and social care professionals who worked closely with staff in providing people's and care needs.

Is the service responsive?

When people who lived in the home made suggestions for changes these were actioned as far as practically possible. The service worked well with external health professionals to make sure people received good standards of care. we spoke with a community nurse who told us they made regular visits to people who used the service and that staff always carried out any instructions given to them.

Is the service safe?

People were treated with dignity and respect by staff. People told us they felt safe and we observed a relaxed atmosphere. The registered manager showed us the medicines checks they carried out twice a month to protect people from receiving inappropriate medications. Systems were in place to ensure that people were not put at unnecessary risk of developing infections. There were risk management plans in place for people and health and safety. We noted that there were enough staff allocated to care for people and ensure their safety.

Is the service effective?

People's health and care needs had been assessed and care plans were in place. There was evidence of people and or their relatives being involved with the development and regular reviews of care plans. Staff encouraged and supported people in leading interesting and enriched lifestyles. The people we spoke with and relatives all said they received the standard of care that matched their needs.

Is the service well led?

The service had a quality assurance system in place that involved people who lived in the home, visitors and all staff. Records showed us that improvements had been made when they were identified through monitoring processes. Staff told us they were clear about their roles and responsibilities. Staff were actively encouraged to undergo training to ensure they possessed the knowledge and skills to carry out their roles.