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Freestones Residential Care Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

Overview

Inspection carried out on 7 November 2012

During a routine inspection

During our visit people told us that staff treated them with respect and encouraged them to make choices about their day to day life. People told us, and we heard, staff speak with them in a kind and respectful manner. A visitor we spoke with explained how the manager was always available and was a fantastic listener. Other people we spoke with told us "the care here is very good and they are very friendly, much better than my last home." Another person said "smashing care it is lovely here, good without exception" and "the manager is very, very good." A relative told us that they were very happy.

We found that the home was a safe and caring environment for the people who used the service.