17, 18 October 2013
During an inspection looking at part of the service
During the inspection we spoke to seven staff members. We found there was not enough qualified, skilled and experience staff to meet people's needs. One staff member said, "The last few days have been a struggle, they are getting an agency in 9-5 now but before that there is only a senior and two care staff and no manager so the senior is doing the management work."
Although a system was in place for supervision, staff members had not received an appraisal and training needs for staff were not being met.
The provider did not have an effective system to regularly assess and monitor the quality of service that people received. We saw that since the last inspection the process to monitor the quality of the service had not changed.