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Archived: Admorre House

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Inspection report

Date of Inspection: 17, 18 October 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF


Inspection carried out on 17, 18 October 2013

During an inspection to make sure that the improvements required had been made

There was no manager at the service registered with the Care Quality Commission and we have written to the provider to establish their plans to have a registered manager in place. At the time of our inspection the senior care worker on duty each day was overseeing the management of the service.

During the inspection we spoke to seven staff members. We found there was not enough qualified, skilled and experience staff to meet people's needs. One staff member said, "The last few days have been a struggle, they are getting an agency in 9-5 now but before that there is only a senior and two care staff and no manager so the senior is doing the management work."

Although a system was in place for supervision, staff members had not received an appraisal and training needs for staff were not being met.

The provider did not have an effective system to regularly assess and monitor the quality of service that people received. We saw that since the last inspection the process to monitor the quality of the service had not changed.