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Inspection report

Date of Inspection: 11, 12 September 2014
Date of Publication: 7 November 2014
Inspection Report published 07 November 2014 PDF | 68.44 KB


Inspection carried out on 11, 12 September 2014

During an inspection in response to concerns

We undertook this responsive inspection because the provider had notified us about safeguarding concerns of people who used the service which involved staff employed by DoCare.

The purpose of the inspection was to check what actions the agency had taken in respect of the concerns and to ensure people were safe and the appropriate checks were undertaken of staff.

Our inspection of July 2014 found that not all aspects of the service were safe in respect of staffing. We took the opportunity during this inspection to check if the agency had achieved compliance with the regulation.

This inspection was carried out by one inspector. During the inspection we spoke with the general manager, one area manager, seven care staff and we spoke with ten people that used the service.

We used the information we collected during this inspection, to answer one of the five questions which now form the basis of our inspections. Is the service safe?

Is the service safe?

During this inspection, we found that improvements had been made in relation to staffing. We were told since the last inspection the registered manager had introduced a weekly system to monitor the levels of staff in each team. We saw evidence the system calculated the total number of staff available to cover in each team against the number of care hours they had to cover. We were told this had helped the agency to cover annual leave, sickness and plan peoples visits in advance.

We spoke with ten people during our inspection they told us “I have not experienced any missed calls or lateness” and “I have the same regular staff who are very caring” and “no concerns with staffing, the staff are great” and “I have no complaints I have two carers each visit and they arrive together always on time”.

Appropriate checks were undertaken before staff began work. We were told recruitment checks were based upon protecting and safeguarding people. During the inspection we looked at ten staff files and saw evidence that applications forms, interviews, employment history and pre-employment checks were carried out before employment commenced.