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Inspection report

Date of Inspection: 25 October 2011
Date of Publication: 23 December 2011
Inspection Report published 23 December 2011 PDF | 53.42 KB

Overview

Inspection carried out on 25 October 2011

During a routine inspection

People we spoke with made a number of comments about the quality of the care they receive. They included; "without their care I couldn't manage on my own", "they are very flexible never had any problem changing anything", "very satisfied with the care no complaints whatsoever", "care workers always very polite,very friendly".

Some the comments received by the agency:

"DoCare have been wonderful with the care package and go the extra mile".

"Very caring. Always asking if there is anything else I need".

"Professional care service", "I appreciate their punctuality".

"Your professionalism,care,good humour and general caring attitude made life so much easier".

What is good about the service people said; "Reliability,their helpfulness,their friendliness", "Punctuality of the care workers", "Patient,understanding and very caring", "Professional,caring and friendly".

Care workers we spoke with made a number of positive comment about the agency. They felt the agency cares for staff and are very supportive. There are good opportunities for training; "only have to ask". Team meetings are held on a regular basis with staff feeling that managers are very accessible.