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This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Caring Hands Homecare. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 4 May 2019

About the service: Caring Hands Homecare aims to help people live an independent and fulfilling life, whatever challenges they face. They offer services from personal care and companionship to specialised services for people living with complex conditions. At the time of our inspection the service was supporting 15 people with personal care.

People’s experience of using this service:

People received personalised care which was responsive to their individual needs. Staff had a good understanding of the care and support people required and provided this with care and patience.

People’s care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered. Care plans were organised and had identified the care and support people required. We found they were informative about care people had received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had been recruited safely, appropriately trained and supported. People told us their visits were well managed and staff who visited them knew and met their care needs.

People were supported to have access to healthcare professionals and their healthcare needs had been met. The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe.

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.

The service had a complaints procedure which was made available to people and their family members. People told us they were happy with their service and had no complaints.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people’s views about the service provided.

Rating at last inspection:

At the last inspection the service was rated requires improvement (report published 05 June 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

At the last inspection on 17 and 18 April 2018 we asked the provider to take action to make improvements because we found a breach of legal requirements. This was in relation to the need for consent.

We received a provider action plan and the provider said they would meet the relevant legal requirement by 06 June 2018. At this inspection we found this action had been completed.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 4 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 4 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 4 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 4 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 4 May 2019

The service was well-led

Details are in our Well-Led findings below.