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Archived: Rise & Shine Care Limited

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Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People told us they felt safe and were supported by the staff and had no hesitation in going to the manager or staff if they had any concerns. One person said “I would tell the manager without any hesitation.” Whilst another person said “I would go to the manager but then if not satisfied I would go to an independent person as I have lots of telephone numbers that I can contact.”

We spoke with staff during our visit. They all had a good awareness of what constituted abuse and the reporting mechanisms that were in place. They confirmed there were policies and procedures in place to guide them and that they had attended safeguarding training or received it at induction. This was confirmed in the training records we saw.

From viewing the records it was evident that two concerns raised by staff, were investigated and taken seriously. This included maintaining records relating to the correspondence, multi agency involvement, the investigation and the outcome, which recorded that both incidences had been satisfactorily resolved.

We were told that staff had attended training on the Deprivation of Liberty and the Mental Capacity Act (2005) and this was confirmed by the training records and talking to staff. The act exists to protect the legal rights of people who may have impaired capacity to make their own decisions. Staff had an understanding of this act in case they needed to support someone who had reduced capacity to make decisions in their lives. We saw the procedures on the protection of vulnerable adults, which included guidance from the local authority but it was difficult to find all the relevant contact numbers to be used by a person who suspected abuse had taken place.

The provider should note that although staff were trained and there were policies and procedures as well as an escalation system to manage concerns, a list of relevant people to be contacted with their telephone numbers would be helpful.

On the basis of the information we reviewed, we considered that people using the service could be assured that staff would be able to identify and respond to safeguarding matters, should the need arise.