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Archived: Rise & Shine Care Limited

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Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

Overview

Inspection carried out on 7 February 2013

During a routine inspection

We visited the office of Rise & Shine care Ltd, which is going to be renamed Enara, where we met with the manager and the care co-ordinator. We spoke with four people who used the service and four members of staff during the visit.

People experienced care and support that was planned around their individual needs. People told us they were involved in making decisions about how they were going to be supported and have their care needs met.

People told us that the service listened to them and they knew who to speak to if they had any concerns. People told us they liked the staff that came to their home and described having a good relationship with them.

Staff received training and guidance which helped to ensure they supported people safely. When people told us about the staff team their comments included "always been very happy with them" and "they do a good job.� Staff said they felt supported by the managers and were regularly informed about any changes to the service.

The records held by the service in their offices and people�s own home were kept up to date. This helped and supported staff to maintain the comfort and well being of people using the service.