11 December 2013
During a routine inspection
The provider had good working relationships with other health care providers. People were given information about other services if they were unsuitable for the programme. Staff referred people to other services as required. Detailed letters were provided to people's GPs so they were aware of what treatment had been provided.
Robust recruitment and selection procedures were in place, and all required information was held on staff files. Staff told us they were supported by the provider to develop their skills and knowledge, and to maintain their accreditation with their professional authority. Staff were supported through regular clinical supervision.
People were asked about their experience of using the service at the end of their treatment. Systems were also in place to assess the performance of individual staff and teams to ensure the care and treatment provided met the standards set by the provider.