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Archived: The Oaks Nursing Home

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Inspection report

Date of Inspection: 29 September 2011
Date of Publication: 31 October 2011
Inspection Report published 31 October 2011 PDF

Overview

Inspection carried out on 29 September 2011

During an inspection in response to concerns

We are unable to communicate effectively with all of the people who live at The Oaks nursing home because of the nature of their needs. We used a specialist tool to observe them discreetly during the lunchtime period to check they were treated with dignity and respect and had their needs met by the staff in the way their care plan advised.

We found that although the staff showed an understanding of how to treat people with dignity and respect, they did not do this in practice. In several cases, they did not follow the written plans of care.

We found the staff had a very limited understanding of safeguarding and of local procedures. This meant that incidents involving people being assaulted by others had not been reported to the local authority placing people at risk of further incidents.

We found the recruitment procedures were not safe and that the staff were not being properly and regularly supervised to make sure they delivered good quality care. This showed that the service was not being properly monitored by the providers and the manager and there were significant risks to people living at the service as a result.