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Archived: Continued Care from Oakville Limited

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All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The provider sends out annual questionnaires for people who use the service. The results were collated and analysed and we were shown the results for 2011. The overall outcome was that people were very satisfied with the service. The provider had sent out questionnaires again, for 2012, at the time of our visit.

The manager said a hazard assessment had been completed for every household they visited to make sure the environment was safe for staff to work in. We saw records of these when we visited the agency.

The manager said they had a number of different measures in place to check that systems were working effectively. She said the management team did regular audits, which included looking at daily records, medication charts and care plans to make sure care needs were being met and care plans were being followed. We saw evidence in the care plans of reviews of people’s needs and how care plans had then been updated.

Staff said they thought the agency was managed very well. They said the manager enabled them to do a good job and regularly checked on them whilst they were out doing their work. They said they felt supported by this and that they welcomed any feedback from the manager or the people they visited. They thought feedback helped them to improve the service they were providing. We saw records to show that these 'spot checks' had taken place and formed part of staff supervisions. The manager said that they always made sure people who used the service were involved in the spot checks and they asked for their permission before they went into their homes.