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Rose Cottage Nursing Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 19 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF


Inspection carried out on 19 July 2013

During a routine inspection

We found that the provider had effective systems to gain and review consent from people, which was then acted upon. Before people received any care they were assessed to identify their needs before consenting to the support they were given. We were told that options had been explained to them in plain English, which they understood.

Staff showed that they were aware of the needs of the people in their care and the level of support that each person required. People and their relatives made positive comments about the dedication and quality of care provided by staff. One person said, �The quality of nursing is very good. When I first came here I only weighed four stones and now I�m back up to nine. They look after me so well.� A relative told us, �I can�t praise the staff enough. Mum had been in hospital for nine weeks and had gone down hill fast. We feared the worst but they have coaxed and nursed her back to health. It�s amazing.�

The home effectively managed medicines and ensured that people received them at the times they needed them in a safe and dignified way.

The provider had effective recruitment and selection procedures. This meant that people were safe and their health and welfare needs were met by staff who were fit, appropriately qualified and able to do their job.

The home had an effective complaints procedure which demonstrated a commitment to recording, investigating and resolving complaints to the satisfaction of the person who used the service.