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Archived: Shooting Star House Good

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Inspection report

Date of Inspection: 14 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF


Inspection carried out on 14 January 2013

During a routine inspection

There were four children receiving care at the hospice during our inspection. We spoke to two families and eight members of staff from a variety of roles including two volunteers. We observed the interactions between staff, children and their families and saw children receiving care and support which met their individual needs. Families we spoke to also confirmed there was good support available for parents.

All the families we talked to spoke very highly of the service. One said "I have every confidence in the staff".

The hospice offered a welcoming environment and had a number of different activity areas including music therapy room, hydrotherapy pool, sensory room, relaxation/interview rooms and two communal areas. There was a "chill zone" for young adults who had been involved in the interior design. A spacious garden area was being refurbished.

We spoke to six members of staff from a range of roles who told us about the training and support they received. They said "there were plenty of training opportunities and workshops were held on site". The hospice had an education department and we met the practice education facilitator and clinical educator who provided an overview of the training programme.

Staffing levels at the hospice and the skills and knowledge of staff were suitable and appropriate to meet the children's and young people's needs. We spoke with staff who confirmed they regularly provided one to one care including night shifts.