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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 15 November 2013
Inspection Report published 15 November 2013 PDF | 74.2 KB

Overview

Inspection carried out on 15 October 2013

During a routine inspection

During our inspection we looked at care, staff training and recruitment records. We did this to confirm people were being supported by well trained staff. We also wanted to ensure staff members had been recruited safely to protect the people in their care.

We spoke with a number of people being supported by the agency. They told us they were receiving safe and appropriate care which was meeting their needs. They said the staff members visiting them were polite, reliable and very professional when undertaking their work. One person said, “My carers are brilliant. They have been no end of help to me. I am quite poorly and without their support I would be in hospital. I cannot thank them enough when they visit me”. Another person said, “The support I am receiving has resulted in a life changing experience for me. The staff have given me so much confidence I am no longer housebound”.

During our inspection we contacted Blackpool clinical commissioning group (CCG) and adult social care contracts monitoring teams. Blackpool clinical commissioning group told us they had commissioned several complex care packages with the agency. They told us the packages were managed well and people were receiving excellent care from well trained staff. We were told the service exceeded their expectations.