Last updated 7 March 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection visit took place on 26 January 2017. The inspection visit was announced two days before we visited so we could be sure the manager was available to speak with us. The inspection was conducted by one inspector.

We reviewed the information we held about the service. We looked at information received from statutory notifications the provider had sent to us and information from the commissioners of the service. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are representatives from the local authority who find appropriate care and support services which are paid for by the local authority.

We spoke with the registered manager and received feedback from a care co-ordinator and one member of care staff. We spoke with one person who used the service. Because some people were unable to talk with us due to their complex care needs, we asked their relatives to provide us with feedback on the care their relation received. We spoke with five people’s relatives.

We reviewed three people’s care plans to see how their care and support was planned and delivered. We checked whether staff had been recruited safely and were trained to deliver the care and support people required. We looked at other records related to people’s care and how the service operated including the service’s quality assurance audits and records of complaints.