Archived: Aura Centre

Updated 9 November 2018

Dementia Specialists LLP is a provider which delivers personalised services to clients in the diagnosis and management of dementia. The service also offers psychoeducation for carers of clients diagnosed with dementia to help them understand and manage the causes of the behavioural and psychological symptoms of dementia. The client (or the client representative) are given a detailed report with recommendations following each consultation. The service also offers consultations for the carers of persons diagnosed with dementia to provide them with strategies and support to help them provide effective care. 

The provider of the service offers appointments as requested and will visit clients either at home or within the Aura Centre based in St. John’s Wood, London.

The service has two private doctors (one male and one female), who will see clients at the Aura Centre or occasionally at home. The administrative base for the service located at a separate address to where consultations are held.

The provider has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Dementia Specialists is registered to conduct the following regulated activities under the Health and Social Care Act 2008: -

• Treatment of disease, disorder and injury

The inspection was led by a CQC inspector who was accompanied by a GP specialist advisor.

Prior to our visit, the service was provided with feedback cards for their clients to complete with their views about the service by completing comments cards. No feedback cards were completed prior or during our inspection of the service.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

•  Is it safe?
• Is it effective?
•  Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 9 November 2018

We carried out an announced comprehensive inspection on 26 and 27 September 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our key findings were:

• Staff had been trained with the skills and knowledge to deliver care and treatment.
• The service had systems to keep people safe and safeguarded from abuse. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
• Information about services and how to complain was available. Information about the range of services and fees were available.
• The service had an administrative governance structure in place, which was adhered to through a range of policies and procedures which were reviewed regularly.
• Client information held by the service was securely stored.

Professor Steve Field  CBE FRCP FFPH FRCGP

Chief Inspector of General Practice