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Bhandall Dental Practice - Stanley Road

All reports

Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 10 October 2012
Inspection Report published 10 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we have gathered about Bhandall Dental Practice - Stanley Road, carried out a visit on 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

The provider had a system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We saw that the complaints procedure was on display in the waiting room. We had not received any complaints about the practice. The practice had not received any complaints. We saw that a suggestions box was available in the reception area so that people could comment on the treatment they received. People we spoke with told us that they knew that there was a complaints process. One person said “I am very satisfied and do not have any complaints about this dentist. If I was not satisfied I would go elsewhere”.

We saw that the provider had systems in place to monitor practices to ensure that people received a quality service. We looked at 13 questionnaires that had recently been completed by people using this dentist practice. The questionnaires all confirmed people’s satisfaction with the service, the treatments that they had received and the staff. The only negative comments were that the practice only opened three half days a week. The manager explained that those hours were all that their funding agency allowed.

We saw that public liability and indemnity insurance certificates were in date for the dentist and the nurse. We saw a certificate that confirmed that staff had attended fire training. Safety certificates were available for the equipment used for people’s care, such as the x-ray machines and autoclave. This meant that the provider had taken action to make sure that equipment used to treat people was tested to make sure that it was safe to use. It also meant that people could be assured that insurance had been purchased in case something went wrong.

The manager told us that recently they had changed the appointment recall process. They told us that some people preferred to be reminded about their pending appointments by email or text message instead of a letter and that they had introduced that system. They told us that people had said that they prefer to be told of their appointments that way. That meant that staff had thought about processes that would improve systems for people and that they had put these into action.

The manager told us that the provider is planning a refurbishment of the treatment room in December 2012 or early in 2013. This meant that the provider had looked at ways to improve the service to benefit the people who use their dental practice.