You are here

Bhandall Dental Practice - Stanley Road

All reports

Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 10 October 2012
Inspection Report published 10 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we have gathered about Bhandall Dental Practice - Stanley Road, carried out a visit on 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs.

Reasons for our judgement

People's needs were assessed and care and treatment had been planned and delivered in line with their individual care choices. People told us that they were very happy with the care and treatment they received from this dental practice. One person said “They always explain everything to me. They then give me choices”. Another person said ”The dentist is really very good there, they always explain things clearly to me”.

People told us that they would be seen quickly in an emergency. One person told us “The dentist is only open a few days a week but generally I do not have to wait long for an appointment.”

We looked at the records of three people who had visited the practice during the previous week. These were detailed and showed evidence of examination of the gums and soft tissue and external examination of the face and jaw. We saw that where x rays were necessary these were recorded. Records we saw also showed that people's medical history had been recorded. People told us that they were asked if there were any changes in medical conditions and medication at each visit. Staff we spoke with confirmed that the dentist undertook thorough examinations of people’s teeth, tongue and soft tissue. They gave us a good account of checking processes such as asking people about their medical history. This meant that people had been assessed to make sure that they had the safe treatment that they needed.

The records we saw showed evidence of risk assessment for each person, which indicated any medical or oral health risks. Recall for dental checks were based on current guidance and people told us they had a six monthly check up at the dentist. People we spoke with told us that they were sent a reminder before their next appointment was due.

The emergency resuscitation kit was kept in a room where it was safe and accessible for use quickly. We saw that there was a system in place for checking that the medicines and we saw that equipment had been in date and ready for use. A sample of the emergency medicines showed that they were in date at the time of our visit. Staff we spoke with confirmed that they have had received emergency resuscitation training and training records we looked at confirmed that. This meant that people could receive the correct treatment in an emergency.

The provider may wish to note that we did not see the date of opening on a product that stated on its packaging “To be used within three months of opening”. This meant that staff would not have known precisely how long the product had been opened for to prevent it being used when it should not have been.

We saw that room temperatures were taken and recorded where medication was stored to make sure that it had been stored correctly. This meant that medication had been stored at the temperature that had been recommended by the manufacturer to prevent it being ‘spoilt’ or not working as it was supposed to.