The provider has provided us with evidence to show that they are now monitoring the service to ensure that people receive a safe treatment. We found that the provider has systems to identify and manage risks and to monitor the quality of service that people received.
We found that people had the information they needed to help them make informed choices about their treatment. People said they were treated with respect and dignity.
We saw that people had their treatment explained to them, gave their consent to being treated and were asked to sign their treatment plan.
People told us they had no concerns about the care and treatment that they received from the dentists at this practice. One person told us, 'I am very happy with them.'
We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the environment.
We found that staff were trained and supported to deliver care and treatment safely and to an appropriate standard.
Everyone using the service that we spoke with said they had no concerns about the treatment they received. 'I have no complaint and don't want to complain.' However we found that the provider did not have an effective system to regularly assess and monitor the quality of service that people received.