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Bhandal Dental Practice - 14 Redhill

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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 76.77 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or treated by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We found that checks had been carried out to ensure that suitable staff were employed to work with children and vulnerable adults. Records showed a Disclosure and Barring Service (DBS) check (previously known as Criminal Records Bureau checks) had been carried out and a process for obtaining two pre-employment references was in place. The staff we spoke with confirmed they had provided this information before being appointed. We found there were systems in place to continually risk assess the suitability of staff to work with people who were vulnerable. This meant that people could be confident that staff were suitably employed.

Records showed that the dentists and dental nurses were registered with the General Dental Council (GDC). The GDC are responsible for protecting the public by regulating dental professionals. We found one member of staff was currently training to become a dental nurse and had suitable support in place from more experienced staff. Staff we spoke with confirmed they were registered with the GDC and had access to appropriate training as part of the requirements for continuing professional development (CPD) for their registration. The records we looked at confirmed this. This meant that staff were appropriately registered to work in dentistry.

Records showed that the provider had an induction process to support newly appointed staff into their job roles. Staff we spoke with told us that they did receive an induction when they were appointed and were allowed a period of time to shadow more experience staff. This meant that staff were appropriately supported following their initial recruitment.

People we spoke with told us that staff were 'professional and friendly'. One person said, "The staff team are like a family. I don't like coming to the dentist, but the staff really put me at ease". This meant that people could be confident that staff had the skills to reassure and support them through their treatment.