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Bhandal Dental Practice - 45 Zoar Street

All reports

Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. We found that appropriate checks had been carried out for all staff. We found that all staff had a completed criminal records bureau (CRB) check. This is a check carried out to ensure that staff were suitable to work with children and vulnerable adults. One dental nurse told us, “This is updated every 12 months.” This meant that processes were robust to ensure that only appropriate staff were employed.

We found that two references were obtained for the dentists, although this was not always sought for dental nurses. The area manager explained that on some occasions, dental nurses went to work at the surgery from academic establishments. The area manager recognised the need to attempt to obtain references, even if these were character references.

Appropriate documentation was obtained to ensure that staff had the right to work in the United Kingdom. We found that this information was clear and consistent in all staff files. We saw that professionals were registered with the General Medical council (GDC) as per the requirements. One person said, “Staff are very good, professional, friendly, and helpful.” We found that staff had access to relevant training to ensure they were suitably skilled to look after people.