You are here

Bhandal Dental Practice - 45 Zoar Street

All reports

Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People we spoke with told us that they could make appointments easily and were seen in a timely manner. Two people we spoke with told us that they had asked for emergency treatment and were offered appropriate appointments. One person said, “I called them today at 9 am and they got me seen by the dentist around 10:15 am.” We saw people being given an appointment card to remind them of the date and time when it was booked. We looked at the appointments booking system, which was clear and simple to use. One staff member explained that slots were always available in the event of urgent care being required.

People’s treatment was planned and delivered appropriately. We looked at people’s electronic dental records. We found that these records were clear with appropriate treatment plans and medical history. We observed staff ask people to complete their medical history form. One person said, “They ask me if my medicines have changed, you fill in the form, and the dentist asks me as well.” This ensured that dental treatment was appropriate with consideration of people’s health conditions and medicines.

The dentist explained that there was a set number of questions that all people were asked at each appointment. This enabled people’s notes to be consistent and ensured that relevant information was obtained from people before treatment was delivered. We saw evidence that a soft tissue examination was carried out for people, which is screening for oral cancer. Appropriate advice was offered to people about how they could improve their oral hygiene. People were complimentary about the advice and treatment they received from the dentist. One person told us, “You can’t get any better really.” This meant that people received information that was person centred, which met their needs.

We looked at one person’s electronic records who had chosen not to have the treatment carried out. We found that provisions were made for the person to return on another day as they were anxious. One person said, “They see you quite quickly, you don’t have to wait around especially when you can get nervous.” This meant that people’s anxiety around dental appointments and treatment was considered and respected.