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Reports


Inspection carried out on 25 February 2013

During a routine inspection

We spoke to two patients during the inspection. Both had been longstanding patients of the practice. Both were unanimous in stating that they were very happy with the service they had received. They also advised us that they always felt that their views were taken into consideration, charges for treatment were transparent and that they were involved in decisions regarding their treatment. They complimented the practice on its cleanliness and friendliness. Both stated that they would and have already recommended the practice to friends and family.

We observed that the practice had a friendly atmosphere and that staff were courteous and polite. The practice made effort to ensure that patients had access to information regarding their treatment and actively sort the views of their patients. Treatment was provided in a clean and safe environment.