The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Westminster Homecare Ltd (Buckinghamshire)

Graphic House, The Broadway, Farnham Common, Buckinghamshire, SL2 3PQ (01753) 644878

Provided and run by:
Westminster Homecare Limited

Important: This service is now registered at a different address - see new profile

All Inspections

24, 27 January 2014

During a routine inspection

People told us someone from the agency had visited them to discuss and assess their care and support needs before they received a package of care. This was to ensure both parties were confident their needs could be met appropriately. They said they were involved in the care planning and review process and their views were taken into consideration.

Care and treatment was generally planned and delivered in a way that was intended to ensure people's safety and welfare. However there was one situation in which Westminster Homecare Limited (Buckinghamshire) were providing some care and support with another agency. There was clearly a lack of accountability and co-ordination between the two providers. Immediate action was taken and by the second day of our visit appropriate measures were in place to ensure staff were clear of their responsibilities and accountability.

Staff were provided with appropriate training to give them the knowledge and skills to undertake their roles competently. Staff were provided with an annual appraisal of their work and regular supervision.

People we spoke with were happy with the care and support they received. Comments included ''I feel Mum's care is excellent...we get a consistent service and the carers are superb, I really can't fault them.'' ''They are all very good. We are perfectly happy, no problems whatsoever. We get a consistent service with regular carers and have built up a relationship with them...they are like family.

15 March 2013

During a routine inspection

We spoke on the telephone with four people who use the service, all of whom were positive. One person said of carers that' They always go the extra mile.' Another person said 'They're brilliant.' We reviewed a range of documents including care plans. People told us that they were treated with dignity and respect.

We talked to four members of staff. Staff reported that they enjoyed their jobs and that they were well trained to fulfil their roles.

Peoples care was planned. The care plans were reviewed and updated as required.

We saw documentary evidence that family members were satisfied with the provider's service. One person had written that 'I find the company and carers very helpful' and that their relative was 'very happy' with their package of care.