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Inspection Summary


Overall summary & rating

Good

Updated 28 June 2019

About the service: The Care Company is a domiciliary care service and is registered to provide personal care to older people, people with physical, sensory and mental health needs and people with dementia in their own homes. At the time of the inspection, 11 people were using the service.

People’s experience of using this service:

People received a service which was personalised and met their needs. The care provided enabled them to remain as independent as possible and to live in their own homes.

People were cared for by a consistent team of staff who were skilled and competent in providing good quality care. Staff and the registered manager delivered personalised care based on people's likes, choices, wishes and preferences.

Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people. Communication with health and social care professionals was effective in ensuring people received joined up care.

Systems were in place to audit the quality and delivery of care to people. The service was well led by an established registered manager who displayed strong values and led by example.

Why we inspected: This was a scheduled inspection based on the services previous rating.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 28 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 28 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 28 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 28 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 28 June 2019

The service was well-led

Details are in our Well-Led findings below.