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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 8 June 2013
Inspection Report published 08 June 2013 PDF | 83.53 KB

Overview

Inspection carried out on 7 May 2013

During an inspection to make sure that the improvements required had been made

When we visited the home in July 2012 we found people had not always experienced care, treatment and support that met their needs and protected their rights. At this inspection we visited all three houses and found that improvements had been made with staff supporting people through a more consistent approach.

We spoke with one person who told us they liked living at Treetops, we saw people leaving the house to attend activities with their individual staff. We observed staff to be respectful in their manner and when we spoke with staff they demonstrated a good knowledge of people�s needs.

We found at the previous inspection that people had not always been protected from the risk of abuse. At this visit we found the levels of aggressive incidents between people had reduced significantly and that strategies had been used by staff to protect people from the risk of abuse.

Improvements had been made to support staff to deliver care and treatment to people safely and to an appropriate standard through a planned training and supervision programme.

We saw that people were now better protected through the management of risks with systems in place to assess the quality of the service.

People were protected from risks of unsafe or inappropriate care because their personal records were accurate and fit for purpose.