Archived: Lease of Life Home Care

Updated 10 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 27 and 28 June 2018 and carried out by one inspector. We told the provider 48 hours before our visit that we would be coming to ensure we could access the information we needed.

Before the inspection we looked at the information we hold about the service and we received feedback from two professionals from outside agencies.

During the inspection we spoke with the provider, registered manager, two senior carer staff and care staff. We looked at the care records for three people who used the service to see if they were reflective of their current needs. We reviewed three staff recruitment files and training records. We also looked at further records relating to the management of the service, including quality audits and service user feedback, to ensure that robust quality monitoring systems were in place. On the 28 June 2018 we telephoned seven people and spoke with three people who use the service and two relatives about the service their family members received.

Updated 10 August 2018

The office inspection took place on 27 and 28 June 2018 and was announced.

Lease of Life Home Care is a domiciliary care service that provides care and support to people in their homes. Not everyone using Lease of Life Home Care receives the regulated activity of personal care. CQC only inspects the service being received by people provided with personal care. At the time of our inspection, Lease of Life Home Care was providing personal care to 38 people.

At our last inspection on,16 and 17 August 2017 the service was rated requires improvement with a breach of regulation, 17 of the HSCA 2008. This was in relation to quality assurance of the service as systems were still being developed and had not identified areas that required improvement.

At this inspection, we found that the provider had taken the required action to address these shortfalls and were meeting the required standards. The service has been rated good.

There was a manager in post who had registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People, and their relatives, told us they were happy with the care they received. People said they felt safe and were confident in staff abilities to support them. They were protected from harm by staff that recognised the signs of abuse and were confident to raise concerns.

People had personalised care plans and assessments of potential risks which staff knew how to manage safely. People said their care and support needs were kept under review to help ensure that they continued to be met.

People spoke positively about the staff that supported them saying that staff knew their preferences, related to them kindly without rushing and with dignity.

Recruitment processes were thorough and ensured staff employed to deliver care and support for people were of a good character and suitable to meet people`s needs safely.

People told us staff always asked for their consent when providing care and always encouraged and involved them.

People who used the service and their relatives felt confident to raise any concerns and were confident that they would be managed appropriately. Staff said that they were fully supported by the manager.

There were systems in place to effectively monitor the quality of the service and peoples feedback was sought. People felt their views were listened to and staff supported them as individuals. People’s confidentiality was promoted as records were held securely.

People who received care and staff were complimentary about the registered manager highlighting their commitment to providing personalised care and support to all. They said the service was well managed and staff felt supported and listened to.