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Inspection report

Date of Inspection: 27 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF

Overview

Inspection carried out on 27 August 2013

During a routine inspection

The client organisations we spoke with were complimentary of the service provided. One NHS principal radiographer commented,�4 Ways provide a superb service and have an excellent audit process. The turnaround time is excellent for the one hour target, at least 90% are completed in 30 minutes. The manager and the staff are excellent and very efficient.�

The Head of Diagnostics of a private organisation said, �4 Ways is open and transparent and easy to work with. The staff respond promptly and the reports are balanced and accurate. We are very pleased with them."

The provider is accredited by standards organisations, such as the Imaging Services Accreditation Scheme (ISAS) for radiological reporting, administered by the United Kingdom Accreditation Service(UKAS). The process and procedures conformed to the International Standards Organisation standard ISO 9001 and the use of information technology conformed to ISO 27001. These accreditations had ensured that best practice was followed, that the process and procedures were tightly controlled and externally validated and that standards were maintained at all times.

The clinical audit team routinely audited 10% of the CT and MRI scanned images and 2% of the plain film images to check that the correct diagnosis had been given. Prompt action had been taken to rectify any discrepancies.

We concluded that 4 Ways Healthcare Limited was compliant in all the five essential standards of quality and safety.